Find below the most frequently asked questions about the app. If you have any other questions, do not hesitate to contact us! [email protected] or through the chat feature within the app.

How do I install the app on my Shopify store?

Installing our app on your Shopify store is straightforward and takes just a few minutes. Simply visit the Shopify App Store and search for our app name Smart Size AI Fit Recommender or click on this link: https://apps.shopify.com/smartsize-ai-fit-recommender, then click the “Install” button. You’ll be prompted to log into your Shopify admin account if you haven’t already. Once logged in, review the app permissions and click “Install app” to complete the guided installation process (less than 2 minutes).

What pricing plans are available and how am I billed?

We offer flexible pricing plans designed to grow with your business. Please visit our pricing page for more information, visit the Pricing section in this page: https://apps.shopify.com/smartsize-ai-fit-recommender

How does the free trial work and what happens when it ends?

Every new installation comes with a 14-day free trial that gives you full access to all premium features. During the trial period, you can test all functionality, customize settings, and see how the app performs with your store’s data. When the trial ends, you’ll receive an email notification 3 days before expiration. If you don’t choose a paid plan, the app will automatically switch to a limited free version that maintains basic functionality. You can upgrade to a paid plan at any time to restore full access to all features.

Which Shopify themes, versions, or sales channels does the app support?

Our app is compatible with all Shopify themes, including both free and premium themes from the Shopify Theme Store, as well as custom themes. We support all current Shopify versions and automatically update our compatibility with each new Shopify release. The app works seamlessly across all sales channels including your online store and mobile apps. Whether you’re using Shopify’s native themes or custom-built solutions, our app integrates smoothly without requiring any theme modifications or coding knowledge (except for themes that do not support app blocks).

Can I use the app if I have a multi-brand store?

Yes, you will simply need to upload the size chart related to the brand of the product to which you link a quiz. You can have as many types of quizzes as you want. For example, if you sell brand X, simply upload the size chart related to brand X and link it to the quiz X. If you also sell brand Y, simply upload the size chart related to brand Y and link it to the quiz Y. You can have as many brands as you want.

Will the app slow down my storefront or affect checkout performance?

No, our app is designed with performance in mind and won’t impact your store’s loading speed or checkout process. We use lightweight code that loads asynchronously, meaning it doesn’t block your store’s core functionality. The app integrates seamlessly with your existing theme without adding significant page load times. We’ve optimized our code to ensure minimal impact on your store’s performance, and our servers are configured to handle requests efficiently. You can monitor your store’s performance through Shopify’s built-in analytics to confirm there’s no negative impact.

How do I customize the app’s features, design, or language settings?

Customization is straightforward through our user-friendly admin interface. Navigate to the app settings in your Shopify admin dashboard to access all customization options. You can modify colors, fonts, and layout to match your brand’s design. Language settings can be changed to support multiple languages for international customers. Advanced features like custom fields and conditional logic are available through our drag-and-drop interface. All changes are applied in real-time, so you can see exactly how your customizations will appear to customers before publishing them live.

What data does the app collect, and is it GDPR/CCPA compliant?

We process only the essential data needed to provide our service, including basic store information and customer interaction data for size recommendations. We do not collect personal customer information beyond what’s necessary for the app’s functionality and always in an anonymous manner. Our app is fully GDPR and CCPA compliant, with built-in data protection measures. We provide clear privacy policies and data processing agreements (https://smartsize.io/fit-recommender/privacy-policy/).

Where can I find help or contact support if I run into issues?

We provide comprehensive support through multiple channels to ensure you get help when you need it. Our detailed documentation includes step-by-step guides, video tutorials, and troubleshooting articles that cover common issues. For assistance from our team, you can contact our support team through the chat feature within the app, available during business hours. Email support is available 24/7 ([email protected]). Paid plan subscribers receive priority support with dedicated attention.

How do I uninstall the app, and what happens to my data afterward?

To uninstall the app, go to your Shopify admin dashboard, navigate to the Apps section, find our app, and click “Uninstall.” You’ll be prompted to confirm the action. Upon uninstallation, all app-specific data including settings, customizations, and collected information is stored for a period of 2 years in case you would want to install the app again. Data is permanently deleted from our servers within 2 years on uninstallation. If you reinstall the app later, you’ll start fresh with default settings.